Aged Care Workforce Solutions Pty Ltd handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy also serves as our collection notice under APP 5.
Candidates: identity and contact details, passport details, qualifications, work history, English test results, registration progress, and the documents you upload - which may include sensitive information (for example health information or police checks). We collect sensitive information only with your consent and only where reasonably necessary for credential verification and, where you separately engage a legal practitioner, visa eligibility assessment. Facilities: organisation, contact and sponsorship-approval details.
To assess visa eligibility (with review by an Australian legal practitioner), to introduce eligible candidates to verified aged-care providers, to verify facility sponsorship approvals, to administer accounts and invoices, and to meet our legal obligations.
Candidate profile summaries, resumes and (if provided) photos and video introductions are shown to verified facilities only after a practitioner-approved assessment. Identity documents (passports, test reports, certificates) are never shown to facilities. Contact details are shared with a facility only after you accept its interview request. Information is disclosed to the reviewing legal practitioner, and to service providers that host our infrastructure or send our emails. We do not sell personal information.
Candidates are typically located overseas (for example Sri Lanka) when they provide information to us. Our records are held in Australia; where a service provider processes data overseas we take reasonable steps to ensure equivalent protection.
Information is stored on access-controlled systems; passwords are hashed; uploads are validated and access to documents is restricted by role. We retain information for as long as needed for the purposes above and any legal retention obligations, then delete or de-identify it.
You may request access to or correction of your personal information, or make a privacy complaint, by contacting us. If unresolved, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au).
We maintain a data-breach response process consistent with the Notifiable Data Breaches scheme and will notify affected individuals and the OAIC where required.