These terms govern use of the Aged Care Workforce Solutions platform (the “Platform”), operated by Aged Care Workforce Solutions Pty Ltd (“we”, “us”).
The Platform introduces care professionals in Australia and overseas (“candidates”) to Australian aged-care providers (“facilities”). Candidate credentials are verified, with software assistance and human review, before profiles become visible to facilities. The Platform itself does not provide legal advice or immigration assistance; individualised visa eligibility assessments and migration services are available only under a separate engagement with an Australian legal practitioner (see clause 5).
Candidates are never charged any fee, deposit, bond or repayment obligation for using the Platform, for being introduced to a facility, or in connection with sponsorship, nomination, employment or a visa. This reflects the Migration Act 1958 (Cth) ss 245AQ–245AS and the Employer Pays Principle. Any person who asks a candidate for payment in connection with the Platform should be reported to us immediately.
Facilities pay a subscription fee and a placement fee for successful placements, per their agreement with us. Fees are consideration for recruitment, matching and verification services. Sponsorship costs that must by law be borne by the sponsor cannot be recovered from sponsored workers, and facilities must not attempt to do so (Migration Regulations 1994 reg 2.87).
A candidate whose profile a facility first accesses through the Platform is an “Introduced Candidate” of that facility. Facilities and candidates must keep all pre-hire correspondence on the Platform's messaging service and must not solicit or share direct contact details before a hire is confirmed. If a facility (or a related entity) engages an Introduced Candidate in any capacity - directly or through a third party, on or off the Platform - within 12 months of introduction, the placement fee remains payable in full. Circumventing or attempting to circumvent this clause may also result in suspension of the facility's account.
Credential verification is not a visa grant, an offer of employment or a guarantee of any outcome, and is based on the material provided at the time. We do not guarantee that any candidate will be hired, sponsored or granted a visa, or that any facility will find a suitable candidate.
Visa and nomination work is a separate legal engagement between the client and a legal practitioner of their choice. The Platform's relationship with Kalansuriya Law is disclosed in the Legal services disclosure.
You must provide true, current and complete information, upload only documents you are entitled to provide, and not misuse the Platform (including attempting to access another user's data). We may suspend accounts that breach these terms.
To the extent permitted by law, our liability in connection with the Platform is limited to resupplying the relevant service. Nothing in these terms excludes rights under the Australian Consumer Law.
These terms are governed by the laws of Victoria, Australia.